Welcome

Let's get your KoalaSafe setup! Make sure you are connected to your home network or the Koala network.

Pair

To register your KoalaSafe with your account we will attempt to auto-detect it and pair.

Manually Pair

Enter the MAC address printed on the bottom of the KoalaSafe.

Paired to another user

The detected KoalaSafe is already paired to another user. Have you created multiple accounts?

You should email support@koalasafe.com

Wrong device

The detected KoalaSafe is not the KoalaSafe you are paired with

You should email support@koalasafe.com

No Internet

We detected your KoalaSafe.

However, it can not connect to the internet.

Ensure all cables are secure and plugged in as per the quickstart diagram

DNS issue

Something is redirecting all DNS on your network. KoalaSafe needs to by-pass this redirection to function.

DNS by-passed

KoalaSafe is now by-passing your networks DNS redirection. You must restart the KoalaSafe before continuing.

Restart

Ensure all cables are connected securely as per the quickstart diagram. Press the reset button and then wait for the lights to come back on.

Disconnected

Your KoalaSafe was detected, but it is still connecting. Try again in 60 seconds.

Upgrading

Your KoalaSafe is upgrading. Wait for the lights to return to the normal state, then continue.

Contact Support

Things have not gone according to plan.

Please contact support.

Paired!

Your KoalaSafe unit {{pairedMac|mac}} is now paired with your account.

KoalaSafe not found

Your KoalaSafe unit can't be found on the network.

KoalaSafe units can't be found using the web app.

What's the time?

Your KoalaSafe has detected it's timezone as {{clientData.timezone}}.

WIFI password

This should be different from your login password, as you will give this to your kids to be able to join their devices to the KoalaSafe network.

Done!

Connect your kids' devices to the KoalaSafe and make sure you forget the old network settings so they can't rejoin. You may need to change your router's password to ensure this.